The scope of this document is to establish the GENERAL TERMS AND CONDITIONS FOR THE STIPULATION of online booking services (hereinafter indiscriminately, the “Services”) of the Bed & Breakfast PALAZZO CHIABLESE (hereinafter, “B&BPC”) owned by Marta Cocciufa, with corporate address at Vicolo San Lorenzo 1 – 20122 Turin (TO) – Italy, tel. +39.333.8862670, email info@bbpalazzochiablese.com.

The term “User” is used in this context to refer to all persons and/or companies that access the website www.bbpalazzochiablese.com and use its services.

The use of these Services implies the complete and unconditional acceptance and the validity of each and every one of the General Terms and Conditions, which shall be considered automatically inserted in the agreement signed with B&BPC.



2.1 “Booking Request” and “Direct Booking through the Pay Now function” Services.

The User, after freely visiting the website www.bbpalazzochiablese.com and viewing the available rooms at B&BPC, shall be able to book directly through it by using the services Booking Request or Direct Booking through the “Pay Now” function .

2.1.a. Online Booking Request service

Through the “BOOKING REQUEST” service, within 24 hours the User will receive a confirmation email for the booking made. Bookings shall therefore be binding only following the payment for said booking by the User. The User must then check the booking confirmation and promptly inform B&BPC in writing of any errors.

2.1.b. Direct Booking through the “PAY NOW” function service.

Through the “Pay Now” function, the User will pay directly for his or her stay and will receive a confirmation email attesting to the online purchase. This email also acts as proof of his or her booking.

2.2. Guarantees and penalties in case of breach of contract or cancellation of booking.

The User has the right to cancel a booking or breach a contract beforehand. In these cases the User will be entitled to a variable refund of the prepaid amount provided that the cancellation is made within the time limit established by B&BPC (compared to the planned check-in dates).

Refund policy:

Ÿ Up to 7 days before check-in (local date and time):                  100% of the stay

Ÿ From 6 to 3 days before check-in (local date and time):           70% of the stay

Ÿ Less than 3 days before check-in (local date and time):                        0% of the stay

2.3. Prices per room and per night.

The rates applied to the booking are specified during the booking process. Only the tourist tax is not included in the rates and must be paid directly at check-out.

The B&BPC reserves the right to alter these rates for good reasons without prior notice.

2.4 The User undertakes to use the Services in compliance with the law, ethics, good practices and public order, as well as in line with the provisions of these General Terms and/or Conditions of stipulation. As a consequence, the User has the obligation of refraining from using the Services for scopes or with effects that are illicit and/or contrary to those established in these General Terms and/or Conditions of stipulation, which may be harmful to the rights and/or interests of third parties, or which may in some way cause damage to the Services, B&BPC and/or its image.

2.5 B&BPC may unilaterally modify, to the advantage of users, at any time and without prior notice, the Services offered or the operating, technical and service use conditions. Likewise, in order to allow users to improve the service and to establish a high level of quality, which is the ultimate aim of B&BPC, users may send the modifications they may consider useful by contacting the website responsible person at the email address info@bbpalazzochiablese.com.



The User of the online booking services offered via www.bbpalazzochiablese.com is voluntarily providing data of a personal type (hereinafter, Personal data) and expressly and unconditionally agrees in full to B&BPC processing them automatically and including them in a file for the purpose of being able to offer and provide services. This file is the responsibility of B&BPC and is registered with the competent authority.

The User making available his or her personal data has the right at all times to access the file and exercise his or her rights of rectification, cancellation and opposition in accordance with the terms and condition laid down in data protection legislation. Likewise, the User’s consent to the processing and transfer of his o her personal data will be revocable at all times without retroactive effect, as per the provisions of articles 6 and 11 of Organic Law 15/199 of 13 December of the Protection of Personal Data.

To this end, it will be sufficient for the User to contact B&BPC by sending an email to info@bbpalazzochiablese.com or by writing to its registered office at Vicolo San Lorenzo 1 – 10122 Turin (TO) – Italy. B&BPC guarantees the confidentiality of personal data, although it may disclose to the competent authorities personal data as well as any other information that is in its possession or is accessible via its systems and is required by the applicable legal regulations in each case. Users of www.bbpalazzochiablese.com guarantee and are responsible in all cases for the truthfulness, accuracy, validity and authenticity of the personal data made available.

B&BPC services are not for use by minors and B&BPC neither requests nor collects information relating to minors.

B&BPC may collect information through such devices as cookies and log files on the browsing habits of its www.bbpalazzochiablese.com users. These devices are associated exclusively with one User and his or her personal computer. In these cases, B&BPC will only use these data as whole and with the ultimate aim of improving its services. It is possible that B&BPC may share this information with client companies but always globally and solely for statistics.

The electronic document with which the reservation is formalized is electronically registered during the established statutory period.



4.1 B&BPC declares that the industrial property rights (brands, commercial names, etc.) contained in this website are its own property and/or the same are legally used in accordance with user agreements of licences. The User undertakes to use the website diligently, correctly and legitimately, and in particular agrees not to:

  1. a) Suppress, elude or manipulate the “copyright”, brands and other data identifying the rights of B&BPC or its owners, inserted in the contents and/or products marketed on the B&BPC website, as well as technical protection devices or any other information mechanism contained in the same.
  2. b) Use the contents and, in particular, information on B&BPC obtained from the website, to send advertisements, correspondence for the purpose of making direct sales or for any other commercial scope, unsolicited messages aimed towards a multitude of people.
  3. c) Reproduce or copy, distribute, allow access to the public through any form of public communication method, transform or modify the contents, unless expressly authorized by the owner of the respective rights or when such action is legally allowed.
  4. d) In general, use the contents in such a way, for scopes or with effects contrary to the law, ethics and generally accepted good practices or the public order. B&BPC does not transfer any licence or authorization for the use of its industrial and intellectual property rights, or any other form of property or right connected to the website.

4.2. Procedure in the event intellectual property rights are breached. In the event a User or third party believe that content has been inserted into their website in breach of their respective intellectual property rights, they must inform B&BPC, providing complete and accurate details of the data and intellectual property rights that have been allegedly breached, as well as the website.



B&BPC reserves the right to modify General Terms and/or Conditions informing users in this regard on  www.bbpalazzochiablese.com.



6.1. B&BPC does not guarantee the reliability, availability or continuity of the services made available to User. Therefore, B&BPC disclaims all liabilities for any damage of any type attributable to the non-availability, reliability of continuity of its website and relative services, while nonetheless seeking to facilitate the provision of technical assistance to the interested person, within reason.

6.2. B&BPC does not undertake to check and does not perform advance checks for the absence of viruses or elements in the contents that may cause alterations to the software or hardware of users or persons that visit the websites. Therefore, B&BPC shall not be held liable for damages of any nature that may result therefrom.

6.3. If, in spite of acting with due diligence and foresight, B&BPC is unable to provide the booked rooms for reasons that are not attributable to the same, B&BPC shall offer the User the possibility to request a total refund for the amount paid.

6.4. B&BPC shall not grant any refund in case of anticipated departure (no matter what the cause is).



Should any of the provisions of these General Terms and/or Conditions of stipulation be declared null and void or enforceable, the remaining General Terms and/or Conditions shall remain valid according to the agreed terms. B&BPC undertakes to replace the affected nullified clause, seeking to satisfy the original intention agreed upon by the parties as much as possible.

No clause in this agreement shall in any way affect mandatory consumer-related regulations. If the User is not a consumer, he or she expressly waives his or her right of abandonment.



The User is aware of the fact that the use of these online booking services implies the full and unconditional acceptance of each and every one of the provisions of the Rules of Use of www.bbpalazzochiablese.com, in the version published by B&BPC at the moment the User contracts the service. Such Rules of Use complete these General Terms and/or Conditions in all aspects that are not in opposition to them. Consequently, the User must be aware of the importance of reading the standards of this website prior to accessing and/or using these services.



These General Terms and/or Conditions of stipulation shall be governed by Italian law. For the settlement of any disputes that may arise in connection with the validity, execution, fulfilment and resolution, whether total or in part, of the same, B&BPC and users agree to adhere to the jurisdiction of the Courts and Tribunals of the city of Turin, expressly renouncing their own jurisdiction or any other jurisdiction to which they are entitled. This agreement constitutes a complete and integral expression of the agreement between B&BPC and the User and substitutes all previous agreements, commitments, manifestations and contracts, whether written or verbal, previously in place between the parties.

In any case, any controversy that may arise from the provision of services at B&BPC in which the User is staying shall be submitted to the Courts and Tribunals of the consumer.